forward to ring groups

[Tit-Neu]

Hello all,
is it possible to set that the users themselves can forward to ring groups? Unfortunately, the users themselves can only forward to individual extensions via Desktop-App. If forwarding to a ring group is necessary, we in the IT department have to do this via the management interface.

Thank you very much.

 

[GeorgeP_3CX]

Hi @Tit-Neu,

From the Desktop App of the extension >> Settings >> Call Forwarding you can set the destination if no answer of the status profile that you want to be a ring group or a Call Queue. You will have to set the destination forward to 'System Extension'.

 

[Tit-Neu]

Unfortunately, only 700 and 999 are displayed for the system extension. The ring groups we have created are not listed. Do we have to adjust this somewhere?

 

[GeorgeP_3CX]

@Tit-Neu

Go to Management Console >> Settings >> Options and check if option "Hide System Extensions (IVR, RingGroup, Queues and FAX) from 3CX Apps Company Phonebook" is enabled.

If so, disable the option and let us know.

 

[Tit-Neu]

Oh my God, thank you. That worked. That makes things a lot easier.