Forwarding a call to dial another number

[netmatika]

Hi all,
i'm testing 3CX system with very good result 8) with 3 PSTN lines on Grandstream GXW 4104, 3 extension with HandyTone Series - Analog Telephone Adaptors and 3 Voip Providers.

i have a question:
Can i forward an incoming call to another line registered on my 3CX and dial the final number?
example:
line 1 PSTN
line 2 VOIP
990 Extension digital receptionist

i call my voip number on registered line 2 and answers my digital receptionist with extension 990...
now my digital receptionist must ask me:"dial the final number!"...
i digit the final number and the system routes the call on line 1.

is it possible to goal this result?
any idea?

thanks in advance

Best regards from Italy

Netmatika

 

[N_G]

Hi Netmatika!

Unfortunately this is currently not possible. You can forward calls to numbers on the PSTN, however they must be pre configured on the system. ...

 

[Anonymous]

To elaborate on what Nick said.

Dialing the numbers is not possible (as yet ) but you can forward the numbers using the IVR.

You need to pre configure the numbers in the IVR first like
Press 1 ---> [number]

etc
that can work, as long you have enough ports and not routing on the same incomming.

But I am not sure if that is where you are after, but might be a good interim solution.

 

[dyntech]

Nick,
This would be a nice feature to add later (hopefully sooner).

 

[netmatika]

Forwarding calls

Hi all,
thanks all for your reply...
waiting this feature in the nexts releases of 3CX i add my new test

at my GXW 4104 on my 3rd port FXO i've registered extension 200 (for example) instead of a line...
good result:
on incoming call i forward to extension 200 and i hear newly free line(3rd FXO port)
bad result:
i can't insert this line in outbound rules

thank you

Netmatika