Forwarding call from extension to ring group opinions

[proboscis]

So, I've been tasked with setting up the following. We have extensions A, B, and C. Someone calls A, no answer. Then it forwards to B and then C.

If someone calls B and no answer, it forwards to A and then C. and so forth.

I know a ring group would do that, buy my management does not want to have a specific extension for departments, so I guess that's out.

The easy thing, I think, would be to set up a single ring group for these departments, and have the extensions forward to that. The downside, I think, would be that if A doesn't answer, it forwards to the ring group, and A would be in that ring group, so the phone could ring twice.

The hard thing I think, would be to set up a specific ring group for every single extension in the department. That would let me route exactly how they want it, but it seems insane to create all those groups. Any opinions on what may work? Thanks!

 

[leejor]

The downside, I think, would be that if A doesn't answer, it forwards to the ring group, and A would be in that ring group, so the phone could ring twice.

Not if you leave A out of that ring group.

 

[AWS2P]

perhaps you can do this to stick to your idea
Call to A then RG 1 with B&C
Call to B then RG 2 with A&C
Call to C then RG 3 with A&B

 

[Clément Rousseau]

can you describe the context a little bit more, are you really talking about only 3 extensions ? if so aws2p provide you best answer.
But as you are saying "seems insane to create all those groups", maybe there is a lot more and you only describe a limited case and reality is probably with many more extensions.
Furthermore, I dont understand what you are saying about "specific extension number of each department", can you explain little more ?

If A doesn't answer, does that mean he is not working or simply he is busy ? if user A doesn't want to answer and doesn't want to be called again and ring twice maybe its time for some formation with users, telling them to use DND when they don't want to be disturb.

 

[proboscis]

Ok, we're looking at least 9 people per. What I found was that if I create a ring group and include A, then dial A, that phone will ring 8 times instead of 4. I guess that seems acceptable. Thanks all!