Forwarding calls need to show original caller ID

[jkampwerth]

Hi,

Is there a way to have a forwarded external call show it's caller ID as opposed to the caller ID of the extension that forwarded it?

So our receptionist receives a call, then she forwards it to customer service. We want the callee's caller ID to show instead of the receptionist's.

Any help is appreciated.

Thank you

 

[Naveen | Cal4care]

Hi jkampwerth,

There are a number of factors that may play a part in what is shown as the Caller ID of a call, but first and foremost is the SIP Provider and the SIP Trunk's configuration within 3CX.


Which SIP Provider are you using, is it a 3CX Supported SIP Provider?

 

[SweetAction]

Basically your SIP trunk needs to support spoofing a caller ID (usually noted as "Clip No Screening") - if it doesn't, you are limited to the outbound numbers you have with their system.

If they do, it's usually as simple as modifying a trunk parameter (it varies on the provider but ones to look at are "From: User Part" and "Remote Party ID - Calling Party".

Naveen's question is correct. We need to know who to advise further.

 

[jkampwerth]

Our SIP provider is CallTower

 

[jkampwerth]

Hi,

Any other help is appreciated.

 

[SweetAction]

Have you reached out to CallTower to ask them if they support Clip No Screening?

 

[leejor]

Here is a link to a discussion about caller Id sent when forwarding a call (there are a number, on the forum, if you do a search), and the various types of forwarding which can cause a different number to be sent. Outbound trunk settings, for your particular provider, will have an impact.

https://www.3cx.com/community/threads/caller-id-displayed-during-call-forwarding.81267/

 

[jkampwerth]

Thank you for that. I'm still awaiting a response from Calltower's support.