Forwarding Inbound Calls to Cisco IP Phones

[kashifzai86]

Hi, I'm new to 3cx.

I'm right now managing 3Cx Console to entertain Inbound Call to User Extension or to Voicemail for any User. Is there any way I forward that call to Cisco IP phones so that It can ring over there??

Please do let me know is there is any solution for it

 

[VasilisV_3CX]

Hi there @kashifzai86,

If I understood this correctly, you want your incoming calls to be forwarded to a Cisco IP phone? Is this correct?

 

[kashifzai86]

Hi there @kashifzai86,

If I understood this correctly, you want your incoming calls to be forwarded to a Cisco IP phone? Is this correct?

Yes

 

[VasilisV_3CX]

Hi @kashifzai86,

If you can register the phone on the PBX, you can forward calls to it. You can update your SIP Trunk to update the 'Destination for calls during office hours' to the extension. If there is anything else you'd need to do, let me know.

 

[kashifzai86]

Hi @kashifzai86,

If you can register the phone on the PBX, you can forward calls to it. You can update your SIP Trunk to update the 'Destination for calls during office hours' to the extension. If there is anything else you'd need to do, let me know.

That is what I;m asking how can I register SIP Phone with my 3Cx PBX, my agents are connecting via Web Browser but how I can register my SIP phone with that??

 

[VasilisV_3CX]

Hi @kashifzai86

You will need a supported device, you can have a look at a list of our supported SIP phones here. Each links to a guide on how to setup and configure the phone.

Also check our Legacy devices / EOL devices as they contain some Cisco models.