Forwarding rules

[Juan Marriott]

Hello, I start using auto switching status for getting agents automatically in /out of queues.
When staus is Away or DND I cant get extensions to still receive internal calls; When I try to forward to same extension, I get a loop error.
Anyone knows anoter way to acomplish that?

 

[AWS2P]

May be you don't need auto switch, you just need your extensions to stay logged and available all the time , in that way they receive all calls all the time.
To stop and start automaticly incoming calls in Q you just need to set office hours in right place according to your call flow scenario, so you can set office hours, in inbound rule or in general settings
for example here is in general settings (so it affects all pbx)


If you need to do it for only one DID , do the same only in inbound rule