Forwarding to mobile

[viwedis GmbH]

Dear forum,

we wish to setup a call forwarding to mobile number for a user. We tried to ways that did not work:

1. directly by inbound rule
when I call the user I hear "called number does not exist" and see in the protocol
[Flow] Target endpoint for 0160xxxxxxxx can not be built!

2. in user settings
We hear "call forbidden by administrator"
protocol: 4.12.2023 19:36:49 - Call to T:Line:10000>>0160xxxxxxxx@[Dev:sip:[email protected]] from L:10.1[Line:10000<<++4925xxx] failed, cause: Cause: 603 Declined/INVITE from 92.xx.xxx.xx:5060

Does anyone have an idea, what could be the reason?
Thanks in advance!

Best regards
KaBi

 

[NikolasA_3CX]

Hi @viwedis GmbH

To forward a call to an external number for an extension you need to configure this from the extension's Forwarding Rules Tab as shown below.


Regarding the "call forbidden by administrator" the error you receive is coming from the provider. We suggest contacting them to inform you why they are rejecting the call.

 

[leejor]

Make sure the number you have put in, is in the same format as if dialed from the set.

There is also the posibility that the caller ID being sent, with the forwarded call. is not to the liking of your provider.

 

[Welms_FR]

Hello,

Also, make sure you have this option enabled in the General Settings if the call is from a Ring Group.