Forwarding to queue in case of DND

[alessio.pivato]

Good morning,

I need to understand a problem.
I have set in each extension that in case of DND set as status, the call is forwarded to a queue (with different agents).
Setting it this way the call is not forwarded and gives the message "Call queue with agents not available". I specify that the agents inside the queue are available and operational.
Different case, if I set forwarding to an extension it works correctly.
How can I ensure that an incoming call (both internal and external with a passing number) in the case of a DND extension is forwarded to the switchboard queue?

At your disposal for any further information.

Alessio

 

[Charles_3CX]

If you are receiving a message that no agents are logged into the queue, then that is going to be the case, and I suggest that you check that the agents added to the queue are logged in to the queues that the call is being transferred to.

You may also check this guide about managing agents in queues: https://www.3cx.com/docs/pbx-queue-status/

 

[alessio.pivato]

If you are receiving a message that no agents are logged into the queue, then that is going to be the case, and I suggest that you check that the agents added to the queue are logged in to the queues that the call is being transferred to.

You may also check this guide about managing agents in queues: https://www.3cx.com/docs/pbx-queue-status/

Hello and thanks for the reply.
I confirm that the target queue agents are logged in correctly.
Despite this I keep getting that message.

Alessio