FQDN shows the right IP address in customer portal

[Cody Fontaine]

The fqdn shows the right the IP address in the customer portal, yet when I ping the address or try to navigate to it, it resolves the wrong IP

 

[leejor]

Could one be using internal DNS routing, and one external. I would first of all try from a "new" device, on a different network.

 

[YiannisH_3CX]

Hello @Cody Fontaine

Did your IP change recently? Do you have the PBX set to dynamic or static IP? Please note that if the IP changed the DNS propagation could take a few hours to reach you.
Are you using a 3CX or custom FQDN?