Free license limited to 4 call

[sistemaspdm]

Hi.

We are triying the sysmet, but when we are only using 4 channels, the new incoming call receive a message indicating that our license it's busy.

Can we help to test the system with the 16 simultaneus call that promise in the webpge?

Best Regards!

 

[Saqqara]

When do you install 3CX, as it maybe at the time this was the restriction ?

Only new installations will get 16 sim calls I believe

 

[Evolute IT]

When do you install 3CX, as it maybe at the time this was the restriction ?

Only new installations will get 16 sim calls I believe

If the license was created recently using the webform, it should be 16SC. After 1 year, it will revert back to a 4SC on v15.5 or 8SC on v16.

If the license is older than a year, upgrading to v16 should upgrade it to 8SC.

If it's a paid Standard 4SC, you will have to pay the upgrade.

 

[sistemaspdm]

We have a recently installation , 10 days ago,
In this moment, we put only 8 channel availables in SIP trunk this work propiertly and allow up to 16 simultaneous calls, but i think this is a bug.

 

[YiannisH_3CX]

Hello @sistemaspdm

What PBX version are you running? You can see the exact build number on the Dashboard, under the Information column next to the licence version. For example 15.5.15502.6
Also try to refresh your licence key details to ensure your system has not reverted to free