FreePBX Converter Error

[dredd0606]

Hi Guys,

I have been tasked with upgrading a customers PBX from FreePBX to 3CX. They are running FreePBX 14. I followed https://www.3cx.com/docs/free-pbx-converter/ to the letter to create the backup, extract it from the FreePBX server, and upload it to https://converter.3cx.com/. However, after entering in my email address and clicking the "Upload" button, I get "The Uploaded Backup appears not to be a 12.X/13.X/14.X backup.".

Anyone have any ideas if the documentation or converter tool is out of date? Is something missing from the backup?

Thanks in advance.

 

[craigreilly]

do you get that right away? or after the file is uploaded?

 

[dredd0606]

After the file has been uploaded.

 

[craigreilly]

was thinking maybe a cache issue or something... but since its uploading, it must be looking for something in the ZIP file.

 

[dredd0606]

I'm guessing that FreePBX has made some updates to where and how data is stored and the converter tool isn't recognizing it. Perhaps the converter tool needs to be updated?