FreshDesk Test Lookup Null Results

[CJ Fig]

Attempting to setup integration to FreshDesk.
I have a contact with phone number in e164 format, example +15555555555

Testing with the phone number, comes up with nothing. What am I missing? I have tried different number combinations, without the +. Same result.
CRM integration functions properly, but the contact number is not found. Review the log for details or attempt a different number.

Started scenario with empty id
Request text: https://example.freshdesk.com
Response text: []
Response finished
Finished scenario with empty id
Started scenario with empty id
Request text: https://example.freshdesk.com
Response text: []
Response finished
Finished scenario with empty id

 

[Evolute IT]

System > Phonebook > Options, set to Match Exactly.

 

[CJ Fig]

Thank you! I could not find that option in v20.
3CX needs to update their guide, it says:
Now Go to “Advanced” > “Contacts” > “Options”, set the matching strategy to "Match exactly" and click “OK”.

 

[edossantos_sipcaller]

Thank you! I could not find that option in v20.
3CX needs to update their guide, it says:
Now Go to “Advanced” > “Contacts” > “Options”, set the matching strategy to "Match exactly" and click “OK”.

Yes, that's from a previous version.