- Joined
- Jun 30, 2017
- Messages
- 96
- Reaction score
- 20
Little background.
We started selling VoIP 2004 or so. We started with asterisk and zaptel cards.
We actually stopped selling voip for a while since we had so many nightmares with some systems that were very unstable and ADSL lines did not help.
We still had our elastix box in-house and by some miracle we got a call from 3CX when they bought the brand.
We tested, fell in love got our certificates and started selling voip again very successfully I might add with 3CX
So 3CX is by far the best VoIP solution we have ever tested overall. Congratulations to the team.
In regards to VoIP itself we have switched and never looked back.
The only smallish issue we and our clients have is the CHAT. It works pretty nice.
But it is just one or two blocks behind the parade.
It is getting there, but its not just quite there.
Our office is G suite enabled. So we have/had Google Hangouts as a chat tool and Meet for video conferencing.
As an MSP that we are, we also pushed this solutions to our clients.
This are the issues that have stopped us and some of our clients from actually switching all our communications from Hangouts, WhatsApp and Tawk.to ( web chat system we use for support), to 3CX.
Web Interfaces are just a tad slower or cumbersome. For some reason texting over hangouts still seems faster, its a dedicated chat window that quickly pops up.
I like the new floating 3CX extension window, but when i click chat, it brings me back to my main web extension.
Switching from one chat to the next, is slow. You click and looks like it reloads the conversation each time.
IOs and Android Clients. GUI
on IOs, we found that the "back" to exit a chat with one person is on the opposite side of where it is on Whatsapp and Telegram , so we end up clicking the three dots and getting an Archive or delete option.
We get a lot of customer chat support requests from clients that use Whatsapp or telegram, so sometimes we just screenshot the conversation and SHARE it using the OS button to hangouts. We have not found a way to do this on IOs, but android does work.
Speed . Chats seem to re load on touch. Sometime it is just slower than the rest of the chat apps.
Notifications.
I can't exactly pinpoint this. Hangouts or tawk.to notifications rarely go unnoticed. Tawk.to makes sometimes an even obnoxious sound to get the agents attention.
3CX just does a nice blip. Sure we have some options, but i think this might be as easy as getting more sound options
More clients?
We have had requests of an ipad or tablet chat client. on iPad IOs maybe just send the Chat code to the meeting app? so it it is meeting and chat?
Users like starting the chat on the PC, then chatting on the phone while walking and then going to the tablet. This is what we found out with Hangouts.
Mobile friendly webchat Livechat
Some users initiate a help chat via web, and the plugin for the LiveChat seems not to know it is being called from a mobile device. So there is a lot of scrolling pinching and zooming.
More WebMeeting servers. PLEASE.
We are located in central america. So our closets servers are 4000kms or 8000kms away. So distance does not help.
I know AWS does not have data centers in our country , but we have decent data centers around . Reach out we can help.
I really want to thank 3CX dev team for actually listening to their clients. We have voted for ideas and have been solved in a couple of months.
We love they keep pushing the envelope, the new Facebook Chat integration with chat is excellent idea, hopefully you can add Whatsapp and telegram later. Businesses really need an all on one chat solution with their clients.
We have been very lucky with the new LiveChat and group chat solutions when selling to our customers. SMBs can now support enterprise grade support to their customers over voice and chat. This FB integrationa and hopefully more chats later will be a game changer.
Hopefully this post reaches the right people on 3CX, this are "simple" tweaking issues that i'm sure your professional team can tackle.
Our customers are very happy with the solution we provide thru your great product and we are very happy with 3CX in turn.
Thanks be safe and keep on the hard and great work.
We started selling VoIP 2004 or so. We started with asterisk and zaptel cards.
We actually stopped selling voip for a while since we had so many nightmares with some systems that were very unstable and ADSL lines did not help.
We still had our elastix box in-house and by some miracle we got a call from 3CX when they bought the brand.
We tested, fell in love got our certificates and started selling voip again very successfully I might add with 3CX
So 3CX is by far the best VoIP solution we have ever tested overall. Congratulations to the team.
In regards to VoIP itself we have switched and never looked back.
The only smallish issue we and our clients have is the CHAT. It works pretty nice.
But it is just one or two blocks behind the parade.
It is getting there, but its not just quite there.
Our office is G suite enabled. So we have/had Google Hangouts as a chat tool and Meet for video conferencing.
As an MSP that we are, we also pushed this solutions to our clients.
This are the issues that have stopped us and some of our clients from actually switching all our communications from Hangouts, WhatsApp and Tawk.to ( web chat system we use for support), to 3CX.
Web Interfaces are just a tad slower or cumbersome. For some reason texting over hangouts still seems faster, its a dedicated chat window that quickly pops up.
I like the new floating 3CX extension window, but when i click chat, it brings me back to my main web extension.
Switching from one chat to the next, is slow. You click and looks like it reloads the conversation each time.
IOs and Android Clients. GUI
on IOs, we found that the "back" to exit a chat with one person is on the opposite side of where it is on Whatsapp and Telegram , so we end up clicking the three dots and getting an Archive or delete option.
We get a lot of customer chat support requests from clients that use Whatsapp or telegram, so sometimes we just screenshot the conversation and SHARE it using the OS button to hangouts. We have not found a way to do this on IOs, but android does work.
Speed . Chats seem to re load on touch. Sometime it is just slower than the rest of the chat apps.
Notifications.
I can't exactly pinpoint this. Hangouts or tawk.to notifications rarely go unnoticed. Tawk.to makes sometimes an even obnoxious sound to get the agents attention.
3CX just does a nice blip. Sure we have some options, but i think this might be as easy as getting more sound options
More clients?
We have had requests of an ipad or tablet chat client. on iPad IOs maybe just send the Chat code to the meeting app? so it it is meeting and chat?
Users like starting the chat on the PC, then chatting on the phone while walking and then going to the tablet. This is what we found out with Hangouts.
Mobile friendly webchat Livechat
Some users initiate a help chat via web, and the plugin for the LiveChat seems not to know it is being called from a mobile device. So there is a lot of scrolling pinching and zooming.
More WebMeeting servers. PLEASE.
We are located in central america. So our closets servers are 4000kms or 8000kms away. So distance does not help.
I know AWS does not have data centers in our country , but we have decent data centers around . Reach out we can help.
I really want to thank 3CX dev team for actually listening to their clients. We have voted for ideas and have been solved in a couple of months.
We love they keep pushing the envelope, the new Facebook Chat integration with chat is excellent idea, hopefully you can add Whatsapp and telegram later. Businesses really need an all on one chat solution with their clients.
We have been very lucky with the new LiveChat and group chat solutions when selling to our customers. SMBs can now support enterprise grade support to their customers over voice and chat. This FB integrationa and hopefully more chats later will be a game changer.
Hopefully this post reaches the right people on 3CX, this are "simple" tweaking issues that i'm sure your professional team can tackle.
Our customers are very happy with the solution we provide thru your great product and we are very happy with 3CX in turn.
Thanks be safe and keep on the hard and great work.
