Hi,
One of our customers, a large international organisation, reported a GDPR issue with 3CX in a party easedropping on a conversation in a specific reproduceable scenario. 3CX has confirmed the issue, though no fix has been implemented or advised on when this issue will be resolved. I would like to receive feedback if other people in the 3CX community have faced the same issue. We have been able to reprodcue the issue from V18 SP5 until V18 SP7A (Alpha). Unfortunately, it has not been resolved in V18 SP7A (Alpha).
The scenario
Extension 1001 is preparing to make an outbound call (to a callee) from webclient/PWA/Desktop app to an internal/external number. The moment extension 1001 makes a call (green phone button) the extension 1001 receives an incoming call (internal/external) from a call queue. This exact timing is important, although it's easily reproducable. Before the callee can answer the call from extension 1001, extension 1001 switches to the incoming call and picks up the incoming call from the call queue. They (extension 1001 and caller from call queue) are now connected and hear each other. After this the callee answers the incoming call from extension 1001. The callee (which can be an internal or external number) can now hear everything extension 1001 is saying to the caller from the call queue. Extension 1001 and the caller from the call queue can't hear the callee.
Please find a video via this link https://teamtel.wistia.com/medias/7pjp8mejuz demonstrating the scenario described above. We would like to receive feedback if other 3CX customers have been able to reproduce the issue and see this issue resolved.
Thank you.
One of our customers, a large international organisation, reported a GDPR issue with 3CX in a party easedropping on a conversation in a specific reproduceable scenario. 3CX has confirmed the issue, though no fix has been implemented or advised on when this issue will be resolved. I would like to receive feedback if other people in the 3CX community have faced the same issue. We have been able to reprodcue the issue from V18 SP5 until V18 SP7A (Alpha). Unfortunately, it has not been resolved in V18 SP7A (Alpha).
The scenario
Extension 1001 is preparing to make an outbound call (to a callee) from webclient/PWA/Desktop app to an internal/external number. The moment extension 1001 makes a call (green phone button) the extension 1001 receives an incoming call (internal/external) from a call queue. This exact timing is important, although it's easily reproducable. Before the callee can answer the call from extension 1001, extension 1001 switches to the incoming call and picks up the incoming call from the call queue. They (extension 1001 and caller from call queue) are now connected and hear each other. After this the callee answers the incoming call from extension 1001. The callee (which can be an internal or external number) can now hear everything extension 1001 is saying to the caller from the call queue. Extension 1001 and the caller from the call queue can't hear the callee.
Please find a video via this link https://teamtel.wistia.com/medias/7pjp8mejuz demonstrating the scenario described above. We would like to receive feedback if other 3CX customers have been able to reproduce the issue and see this issue resolved.
Thank you.
