Hi All,
Since late last week all of our 3CX soft phones are having an issue.
On the remote client, lots of functions are working but some are not.
Voicemail retrieval is OK
I can see colleages status (online or not)
I can see my call history
Chat function is OK
If I go to the screen to make a call there is a message in the top right corner of the app that says 'Connecting'
I cannot make or receive calls.
Issue is affecting all softphone installs that I am aware of on both android and iOS
No changes have happened on the Firewall
Server is healthy and patched
I have tried reinstalling the softphone software, no change
Rebooting softphone devices, no change
No errors appearing on the Dashboard
3CX version 16
Never had an issue with the softphones before.
Any ideas?
Thanks in advance
Since late last week all of our 3CX soft phones are having an issue.
On the remote client, lots of functions are working but some are not.
Voicemail retrieval is OK
I can see colleages status (online or not)
I can see my call history
Chat function is OK
If I go to the screen to make a call there is a message in the top right corner of the app that says 'Connecting'
I cannot make or receive calls.
Issue is affecting all softphone installs that I am aware of on both android and iOS
No changes have happened on the Firewall
Server is healthy and patched
I have tried reinstalling the softphone software, no change
Rebooting softphone devices, no change
No errors appearing on the Dashboard
3CX version 16
Never had an issue with the softphones before.
Any ideas?
Thanks in advance
