Generating ssl certificate

[user308366]

Hello, we are trying to update from v15.5 to 18 by using the 3CX portal. We have tried both hosted and self manged.

After we have uploaded our backup the 3CX portal stops at "generating ssl certificate" and fails.

I get an email that says
An error was encountered during the creation of your 3CX instance: PBX reported installation error: 'Error in XML file. RequestCode = 'LicensePhone': Invalid reply'

Has anyone encounter this issue? If so how did they fix it.

 

[NikosT_3CX]

@user308366 can you PM me and provide me with the phone number your license in your PBX has ?
I want to double check this.

 

[user308366]

Thanks Nikos I will do