Getting started - registration problem

[JimPMM]

Hi all
Our client has his sip trunk out service from Gradwell, and is using 3CX PBX software on his windows server. At the moment line registration isn't working for some unknown reason - all port forwarding is set up as it should be, and we believe that no authentication is required. The server logs are as follows:
Time Function Message
13:43:11.686 ClientRegs:nFailure [CM504007]: Next attempt to register 10000@Gradwell is scheduled in 5 minute
13:43:11.686 ClientRegs:nFailure [CM504005]: Registration failed for: 10000@Gradwell; Cause: 401 Unauthorized; warning: Noisy feedback tells: pid=99129 req_src_ip=xx.xxx.xxx.xxx req_src_port=5060 in_uri=sip:sip.gradwell.net:5060 out_uri=sip:sip.gradwell.net:5060 via_cnt==1; from IP:193.111.200.56:5060
13:43:11.388 ClientRegs::Register [CM504003]: Sent registration request for 10000@Gradwell
13:43:10.715 ClientRegs:nFailure [CM504007]: Next attempt to register 10000@Gradwell is scheduled in 5 minute
13:43:10.715 ClientRegs:nFailure [CM504005]: Registration failed for: 10000@Gradwell; Cause: 401 Unauthorized; warning: Noisy feedback tells: pid=99129 req_src_ip=xx.xxx.xxx.xxx req_src_port=5060 in_uri=sip:sip.gradwell.net:5060 out_uri=sip:sip.gradwell.net:5060 via_cnt==1; from IP:193.111.200.56:5060
13:42:58.783 ClientRegs::Register [CM504003]: Sent registration request for 10000@Gradwell
13:41:13.687 ClientRegs:nFailure [CM504007]: Next attempt to register 10000@Gradwell is scheduled in 5 minute
13:41:13.687 ClientRegs:nFailure [CM504005]: Registration failed for: 10000@Gradwell; Cause: 401 Unauthorized; warning: Noisy feedback tells: pid=99128 req_src_ip=xx.xxx.xxx.xxx req_src_port=5060 in_uri=sip:sip.gradwell.net:5060 out_uri=sip:sip.gradwell.net:5060 via_cnt==1; from IP:193.111.200.56:5060
13:41:01.937 ClientRegs::Register [CM504003]: Sent registration request for 10000@Gradwell
13:37:48.605 ClientRegs:nFailure [CM504007]: Next attempt to register 10000@Gradwell is scheduled in 5 minute

Can anyone shed any light on what could be causing this??
Regards
Jim

 

[JimPMM]

I know it's naughty but <bump>

The SIP provider in question has stated that we have a product that requires registration and that we'll require an upgrade to allow this to happen. We've got no problem with paying the difference but we have if it turns out to not be needed.

We configured the connection to Gradwell as a generic trunk under 3CX which from the manual I thought meant that 3CX would not attempt any authentication / registration?

So confused!

Any help greatly appreciated.

 

[Resolve]

Jim, just a quick reply - we've only used Gradwell in terms of logging in as a centrix extension (long story involving a previous supplier). We just setup as if it were a generic SIP trunk - but most definitely did require registration.

What specific Gradwell branded product have you got at the moment (and what do they suggest you upgrade to)?

We configured the connection to Gradwell as a generic trunk under 3CX which from the manual I thought meant that 3CX would not attempt any authentication / registration?

Don't think this is necessarily true at all.....you need an auth ID/ and password in my experience. Generic trunk (someone correct me if I'm wrong!) is simply a means of adding a provider for which there is no ready made 3cx template. You get to fill in the blanks !

Tim