Ghost agent(s) on wallboard

[crookedsysadmin]

This has been happening from time to time. In our wallboards, we start seeing more "Agents Busy" than there are. For example, at the moment, I see 3 agents busy for a queue but only 1 of them is actually on the phone with a customer.

The solution I've found is just restarting the 3CX server. See attachment, as you can see the wallboard says 3 agents busy but only one is on the phone.

Also, queues statistics reset every night at 12 when no one is in the office.

Any suggestions?

 

[YiannisH_3CX]

Hello @crookedsysadmin

What version PBX are you on and what version client are you running? Also is the sales support queue the only queue you are monitoring in the Wallboard settings?

 

[crookedsysadmin]

Hello @crookedsysadmin

What version PBX are you on and what version client are you running? Also is the sales support queue the only queue you are monitoring in the Wallboard settings?

Latest 3CX v15.5. Client hasnt been updated a few months, however, the problem also persists on the web client wallboards. We use one account which has access to multiple wallboards and we use that for about 5 TVs + 5 monitors in an office. There are about 5 total queues it's monitoring.