Ghost Trunk

[panda_Seth]

Hello!

I am having a problem with my 3CX instance where a ghost trunk is causing calls not to go through. What I mean by a ghost trunk is that my system shows that a Trunk is Up and active, but there are no trunks as I deleted them all for trouble shooting to figure out what is going on. See attachments.

I am stuck on what to do next, I've tried to restore backups to see if that would fix it but no luck. This seemed to happen even before the V16 update.

 

[nub]

can you not add a new trunk and make rules for that new trunk?

 

[panda_Seth]

I have tried but no luck. I have this issue on two instances and tried removing, adding, refreshing. It doesn't matter.

 

[nub]

i have not seen this before so i am of no help.



but, i know what i am going as for halloween.

"ghost trunk"

 

[pact]

Hi @panda_Seth

In Version 16 there is a system 'Trunk' which is related to the Webmeeting Dialin, you cannot remove it at this stage as far as we're aware.

 

[Saqqara]

Hi @panda_Seth

In Version 16 there is a system 'Trunk' which is related to the Webmeeting Dialin, you cannot remove it at this stage as far as we're aware.

Correct

 

[Lee Cramman]

I'm a bit stumped by what you mean. Surely having no trunks would be the reason for calls not going through?

 

[YiannisH_3CX]

Hello @panda_Seth

Please note that in V16 the added webmeeting bridge shows up as a trunk and this is what you are seeing on your dashboard.
Regarding the issue you are facing we will need more details so we are able to assist. Are you using a supported provider? Do you have an outbound rule in place? Did you pass the firewall checker?