Gigaset A580

[newport]

Hi

I'm trying to configure this handset for 3CX v14 the extension will receive a call but I can't make any outgoing. In the logs it has

Authorization system can not identify source of: UnkSrc Recv Req SUBSCRIBE from 192.168.20.9:5928 tid=7f5e44dc5bbe2d121aa0c02a555a25eb Call-ID=3192115612@192_168_20_9:
SUBSCRIBE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.20.9:5928;branch=z9hG4bK7f5e44dc5bbe2d121aa0c02a555a25eb;rport=5928
Max-Forwards: 70
Contact: <sip:[email protected]:5928>
To: "106"<sip:[email protected]>
From: "106"<sip:[email protected]>;tag=702148238
Call-ID: 3192115612@192_168_20_9
CSeq: 1042402793 SUBSCRIBE
Expires: 3600
Accept: application/simple-message-summary
Allow: NOTIFY
User-Agent: A580 IP/022270000000;giga-nat=sym


Anyone with any ideas as I'm stuck!

Thanks

 

[leejor]

To: "106"<sip:[email protected]>

I'm assuming that domain.local is something you put in the log for security reasons. Does this mean that the extension is "remote" and using a URL to contact the 3CX server?

 

[newport]

Yes I did - no the phone is internal but the weird thing is that the phone initially registers with the internal ip then it switches to the external public IP...

 

[leejor]

Yes I did - no the phone is internal but the weird thing is that the phone initially registers with the internal ip then it switches to the external public IP...

Then I'm assuming that the Domian Name , somehow, got itself into the phone settings. being an internal set, that shouldn't really be there as it's not needed. On a side note, any external set using a Domain Name to register,requires that the Domain Name is set in 3CX so that it recognizes it is a valid request. Did you manually provision the set?

 

[newport]

I did - however when I put the correct external domain in it allows the handset to call.

If I leave the setting blank it won't register at all

 

[leejor]

Since the handset is on the same LAN, try using the local IP of the 3CX server instead. Many VoIP devices are designed with the assumption (and the terminology reflects this), that they will be used with a VoIP provider, not a PBX on the same LAN.