Solved Gigaset N870 on SBC not showing handsets

[wordworks]

I have just set up a Gigaset N870 DECT base on an SBC. I have previously set up one on the main PBX on the local LAN with no problem.

The new one seems to have set up correctly generally and has autoprovisioned okay as far as I can see (according to its own web pages and the DECT/FXS page in the 3CX console).

I have registered a first handset to the base with no problem. However, the registered handset does not show up as a new extension in the 3CX console Phones page as I was expecting - instead the DECT base itself is showing up as New and with an IP address of 127.0.0.1 rather than as its LAN IP "via SBC" as I was expecting.



Can anyone suggest what is going wrong here please?

Alex

 

[JohnS_3CX]

Hi Alex,

Firstly, you can safely select and reject the entry in the list, that doesn't serve any purpose for the N870.

Now since you have moved to SBC mode, it's important to ensure that:

a) in the FXS/DECT setup page you have entered the correct SBC LAN IP (otherwise you won't be able to register extensions)

b) the Gigaset base is on the same network and subnet as the SBC (to avoid networking issues)


If you haven't factory reset your base when migrating to SBC, now would be the time to do it.
https://www.3cx.com/sip-phones/gigaset-n670-n870/

 

[wordworks]

Hi Alex,

Firstly, you can safely select and reject the entry in the list, that doesn't serve any purpose for the N870.

Now since you have moved to SBC mode, it's important to ensure that:

a) in the FXS/DECT setup page you have entered the correct SBC LAN IP (otherwise you won't be able to register extensions)

b) the Gigaset base is on the same network and subnet as the SBC (to avoid networking issues)


If you haven't factory reset your base when migrating to SBC, now would be the time to do it.
https://www.3cx.com/sip-phones/gigaset-n670-n870/

Solved! Thank you so much for your prompt reply and helpful checklist.

I had done everything in your list except for one silly little mistake (isn't it always the way?). When I entered the local IP address of the SBC I had mistyped 192.186... instead of 192.168...! After I fixed that and rebooted the SBC all was well, and the extension registered on the N870 appeared in the phones list of the 3CX console.

Even after the correction, at first I thought it hadn't appeared, because I was looking for it as a bold entry at the top, but in fact it had been added in its numerical position in normal font.

But another apparent problem has appeared: reprovisioning of the N870 seems to erase the Gigaset handset's 'Personal provider details' (Authentication name & password, and the User/Display names entries) for the registered handset on the N870. Is that normal? Should these entries be populated correctly/maintained by reprovisioning?

I have added only one handset to the N870 so far, but it would be massively inconvenient if reprovisioning wipes out all the SIP registration details for all handsets when I have added a lot more.

I'm hoping there's another simple answer to this!

Thanks again.

 

[JohnS_3CX]

Hi Alex,

Glad to hear it started working!

Should these entries be populated correctly/maintained by reprovisioning?

Yes they should do, so you manage the accounts from 3CX and the settings get provisioned on the device (extension auth id / pass / name / number)