Global office hours not reflected in Webclient

[AWS2P]

Hi ,
I'd like to know if this by design not to see the existing global hours (viewable in MGt console) when you need to set Office hours from Webclient ?

 

[NikolasA_3CX]

Hi @aws2p

Regarding your question, not seeing the global office hours of the Management Console on the WebClient is by design.

If for example, you set specific office hours for a Group through the WebClient, the office hours set on the WebClient will overrule the office hours you set on the Management Console.

 

[AWS2P]

to be sure I well understood what you answered, while OH are empty in webclient it means Global OH are applyed and only when you set something different in Webclient it overwrite the Global ones?

 

[NikolasA_3CX]

That is correct, If office hours are set through the WebClient they will overrule the Global Office hours.

 

[AWS2P]

Well i don't know if my neurons are really weak at this time , but it seems to me hours management became too much messy to be understood. it was easy when it was one unique place in managemnt console, now it's morcelled in global settings, in webclient and i'm lost and unable to do what i did before in minutes.

I'm searching best setting to apply to get that scenario:

During OH Mon to Frid 10 Am to 6 Pm
DID -----> QF1 --> agent of QF1

from 6pm to 7pm in the week and saturdays from 10am to 7pm
DID -----> QF2 ---> agents of QF2

during OOH ---> IVR OOH

Do I need to create a dummy ext before QF1 and use status to switch Q's between OH an DND for Q2 ? is that way the best to do and simplest setting?

 

[AWS2P]

I finally reach my goal, but it was empiric, so to let a way of what i did, i finally did not used a dummy extension. and set like this:

1. Global hours on PBX set from monday to saturday 10Am to 7Pm
2. Main trunk set to QF1 while on OH and OOH IVR rest of the time
3. set in webclient specific hours for extension agent of QF1,Mon to Frid 10 Am to 6 Pm for available status, other status (I don't know if it's away or DND) goes to QF2
4. set in webclient specific hours for extension agent of QF2, from 6pm to 7pm in the week days and saturdays from 10am to 7pm

So now in OH calls goes to QF1, on others hours until 7Pm during week or the saturdays, calls goes to QF2