Grandstream ATAs not provisionable via SBC?

[dandenson]

I'm looking at provisioning a grandstream ht802, but my only method is 'local lan'. These devices support sip proxies, any idea what this is limited this way?

 

[leejor]

Have a read through this...

https://www.3cx.com/community/threads/ht812-any-suggestions-how-to-get-started.55741/

Not exactly the same model, but, may be of some some help in getting it provisioned.

 

[dandenson]

I guess my oversight here is that I'm on 15.5 SP6 beta which has support for these units in provisioning, so I'm not trying to manually config it.

 

[leejor]

Perhaps, being a Beta, it has yet to be fully implemented. Someone at 3CX will have to comment.

 

[dandenson]

yeah, hopefully that's it. I use a ton of these and config them manually so this is a very welcome addition...got a little excited haha

 

[Saqqara]

Under the notes section -
https://www.3cx.com/voip-gateways/grandstream-ht-fxs/

Notes:

• The device must be local to 3CX, in the same subnet and/or locally routed subnet (including site to site VPN)
• Ensure that you have created the extensions, (or fax extensions), before adding the FXS gateway to the PBX.

 

[dandenson]

Can someone from 3CX comment on why these can't be used with the SBC?

 

[eddv123]

They can be used but won't be offically supported same as all the other gateways.

My guess is due to the complexities of FAX and that the 3CX FAX server is only supported within the local LAN or locally routed subnet.

My +1 for the official pitch also.

 

[YiannisH_3CX]

Hello @dandenson

Please note that all gateways currently supported by 3CX are only supported for local provisioning and the same will apply for Grandstream gateways as well.

 

[leejor]

By "Gateways", do you mean PSTN / ISDN / trunk Gateways, or does that include ATAs ?

 

[YiannisH_3CX]

By "Gateways", do you mean PSTN / ISDN / trunk Gateways, or does that include ATAs ?

That includes ATAs as well.