Grandstream DP750 Base with DP720 handset second account issue

[MrUn1x]

Hello

I had grandstream DP750 base with 4 x DP720 handset
i configured first account with extension and its registered and i assigned one handset for it , but when i tried to configure another account with another extension its not connect
is there anyway to fix it ? because i don't find anythings in logs .

 

[Evolute IT]

Hello

I had grandstream DP750 base with 4 x DP720 handset
i configured first account with extension and its registered and i assigned one handset for it , but when i tried to configure another account with another extension its not connect
is there anyway to fix it ? because i don't find anythings in logs .

How are you provisioned? STUN, SBC or local?

Is the extension blocking STUN registrations?

 

[MrUn1x]

How are you provisioned? STUN, SBC or local?

Is the extension blocking STUN registrations?

Its not provisiong , am using manually configuration
and am using stun
no its allowed for wan

 

[Evolute IT]

Its not provisiong , am using manually configuration
and am using stun
no its allowed for wan

Are you sure your credentials are okay? Also, make sure that each account has a different SIP port (in SIP or Network Settings, under the Account) since you're using STUN.

What is the goal for the setup here?

 

[MrUn1x]

Are you sure your credentials are okay? Also, make sure that each account has a different SIP port (in SIP or Network Settings, under the Account) since you're using STUN.

What is the goal for the setup here?

Yes credentials is oky
And i need to check sip port and make it different

the goal is configure every handset with different extension

 

[MrUn1x]

Are you sure your credentials are okay? Also, make sure that each account has a different SIP port (in SIP or Network Settings, under the Account) since you're using STUN.

What is the goal for the setup here?

Hello
i looked into more for changing port but it will be changed for all accounts and account 1 is up and running without issue

 

[Evolute IT]

Hello
i looked into more for changing port but it will be changed for all accounts and account 1 is up and running without issue

What firmware is on the base?

I would recommend you open a ticket on Grandstream Helpdesk and ask them for the DP75x template. They have one. It's an FXS you need to upload/move manually but it works well. They will explain the steps.

The template is made to be exactly like you want: 1 extension per handset.