Grandstream GXW-4104 system error and configures as Trunk not Gateway

[PatM]

Have a site that had to get rebuilt. The site is V20 Rev 6 on a locally hosted computer. System is running fine, but even though the Grandstream GXW-4104 is delivering and receiving calls and audio is fine, the unit will not register as a Gateway and gives an error stating **Untested provider. Quality and reliability not guaranteed.**. I have another site that was updated from V18 to V20 and that unit was carried over as a Gateway like it should and has no errors. What am I missing with the new site that is marking this device as a Trunk rather than Gateway?





The site is working fine, but it is labeled incorrectly.

 

[KyriacosS_3CX]

Hi,

Is it possible that it was mislabelled from V18 in this location and was indeed carried over as it was, just V18 was more "forgiving" in its indications?

Checking old backups should show if this is the case. If it is just the DIDs in the screenshot, perhaps removing and adding again would be the quickest "fix" (take a backup beforehand ).

Best,
KS.

 

[PatM]

Thank you for the reply. The unit should be a gateway so not sure how it would have carried over incorrectly from V18 --> V20 conversion. The site that has the error is the new site that was just rebuilt from scratch. There is a 3rd site I upgraded to V20 on Sunday night and that is also reporting correctly and defined as a gateway with 0 issues. I have another site that I used a Patton FXO gateway and that is labeled correctly and reports no errors. Will see about possibly swapping out the Grandstream and replacing it with a Patton unit and see what I get from that.

 

[PatM]

@KrystynaK_3CX so a little more info and troubleshooting. Deleted the old Grandstream unit to do some more finagling with the gateway and was able to add it as an actual Gateway reference, only issue is, the unit would not register. Re-entered the credentials as an actual Trunk and same thing, could not get the Accounts to register under "SIP Registration" Yes. I can make and receive calls, but now when logging into the Grandstream web GUI no matter what I do no SIP Registration. Guess time to replace this unit and test my luck with Patton.