Solved Grandstream GXW4104 no incoming call

[armandoangeles]

Is there someone encounter issue with GXW4104 regarding with incoming call?
I am currently using the latest version of 3CX Phone 15, All the outgoing call run without any issue while the incoming call is the one has problem.

If I dial the number attached on the gateway I can hear 2 ring and then busy tone.

I tried to follow this link http://www.grandstream.com/sites/default/files/Resources/gxw410x_interop_3cx.pdf
but did not work.

 

[YiannisH_3CX]

Hello @armandoangeles

Have you created an inbound rule for this gateway? Does the call reach the PBX? Set the logging to verbose by navigating to Dashboard/ Activity Log/ settings and set it to verbose. Restart all services.
then try calling in and see if you are getting an error in the logs.

 

[armandoangeles]

Hi @YiannisH_3CX

Yes I created inbound rule for the Grandstream Gateway



It seem that the call from the gateway did not reach on the 3CX Phone System, I can't find any activity log from the gateway to 3CX Phone system when I call the number attached on the gateway. (logging set to verbose already)

 

[armandoangeles]

Hi @YiannisH_3CX

I already resolved the issue, the problem relay on the Gateway GXW4104 configuration.

- Navigate to Settings > Channel Settings
- Under Calling to VoIP,
+ User ID = ch1-4:1001; <-- 1001 will be your extension destination on the 3CX Phone System
+ SIP Server = ch1-41;
+ SIP Destination Port = ch1-4:5060;

 

[YiannisH_3CX]

Glad to hear the issue is resolved and thank you for sharing your solution

 

[eav]

Hi,

I am facing an issue like that, but with outbound calls.

Do you guys know what could be causing this?

Thanks in advance.