Granular permissions

[ITSP]

Hi,

Is there a way to customize which parts of the system a certain user can have access to?

We have a helpdesk person who we want to give permissions to provision new users and delete extensions for those who have left as well as give her permissions to add/remove agents from a ring group / call queue. But we definitely don't want her making changes to dialling rules and other more dangerous areas.

 

[JosIPVG]

Hi ITSP,

Under the users rights there is the following tab.


here you can specify wich rights the user has, i would advise you to test out what each individual right does so you can really make sure you dont give acces to something you do want them to acces.

 

[ITSP]

Thanks for the reply. We tried that when we were in V16 and unfortunately, even though we've given her "manage all extensions" permissions, she's still unable to delete an extension (one would've thought that came under the scope of managing an extension but sadly no). The only way we could do it then was to give her System Administration rights but that then gives her way too much rights.

This is her current rights (set during V16)

 

[ITSP]

This is the only thing she can see ...

 

[ITSP]

But as soon as I give her System Administration rights ... she gets to delete an extension but also a whole lot more ... including Security and Advanced rights.