gray extensions/lines

[asfuture]

i have a problem with the last VoIP Client. all mijn extensions are gray. and they are not changing if i go to use them. i'm using 5.1.4132.0 version

 

[coelhopsi]

I'm using version 5.1.4492 and I am also facing the same problem. All extensions are grey... not even mine is green!

Is there anything that should be configured in the client or in the server?

 

[coelhopsi]

Hey.... I've just found this on the following thread: http://www.3cx.com/forums/no-extensions-5110.html

If happens the second one, you must know that in the free Version you see the extensions in gray color. Only in the previous build 4393 this feature was available in the free edition

I'm using the free version, but since you're using a version older than 4393, maybe that wouldn't be the case...

 

[coelhopsi]

I was just reading some other posts and found out that the 4393 version that arpa was talking about is the server version, not the client one (http://www.3cx.com/forums/extension-status---available-in-free-edition-build-5053.html).

Which version are you using on the server?

 

[demonofsteel]

on top of the fact that free versions (excluding build 4493) can't see extensions satus, you must also keep in mind that you need to use the same client version as the server version (except client 4492 with server 4510) even if you have a licence.

 

[asfuture]

i have the enterprise edition of 3CX. and the 3CX VOIP client version 5.1.4492 from 15 April 2008

 

[asfuture]

it's resolve. i installed a free version. it was my fout. but now is ok.

 

[asfuture]

its easy to forget to retype in the activation key!

thats right teh point Maalandis. the last one i didn't do anythink about this (no retyping) and it's working.... it saw the key