Group Call Recordings

[PaulCarter]

Hi,

We have a 3CX split into different groups for different sites. We don't want the admins for each site/group to be able to see the recordings from the other sites/groups.

I have enabled "Can see Group Recordings" under rights for the admin user for group 2 but they can also see the recordings from users in group 1.

Any ideas please how I can prevent this if possible?

TIA.

 

[ChrisC_3CX]

If you edit the admin extension of Group 2 and go to Rights and then select Group 1 in the dropdown list, do they have "Can see Group Recordings" enabled?

If yes, you will have to select each Group from the drop down list that you do not want this user to see recordings for, and uncheck the "Can see Group Recordings" checkbox for each one.

 

[PaulCarter]

Hi Chris,

Thanks for your reply. The user isn't a member of group 1 so doesn't appear in the drop down list under rights.

 

[ChrisC_3CX]

In that case they should not have been able to see those recordings in the first place.

Are the admins perhaps logging into the Management Console and not the Webclient/desktop app? If yes, then bear in mind that the recordings seen in the Management Console will always be all of them. The Rights settings for recordings only affect recordings seen within the 3CX Apps.