Solved GXP2170 no longer showing missed calls

[medic0305]

Have an upset client. I'm having trouble finding out why this is happening. My client is using all GXP2170's. Call routing is: DID-IVR-Queue- Ring All strategy. If a caller hangs up while waiting in the queue he used to be able to see the callers info under the missed calls tab. They also advised me they are no longer able to see missed calls or inbound/outbound calls on the 3cx app as well.

 

[JohnS_3CX]

Hello,

Queues do not have the concept of "Missed" calls.
They have "Abandoned" calls which appear in your Desktop App or Webclient, you can use the top right drop down menu to select them.



They do not leave a missed call in the call logs of the GXP2170 either.

This is how queues always worked, so if the customer claims this has changed from before VS after then you have to check whether the client was using Ring Groups in the past and then changed to using Queues

Ring Group calls are just normal calls, so they leave a "Missed" call in your phone, and a missed call in your 3CX client too.

 

[medic0305]

Your right I had them on ring groups originally did not realize call queues acted that way by design. I just switched them back. Thank you!