Handling High Volume of Calls with 500 extensions

[providencetg]

Good Morning,

Wanted to get some feedback on how others are handling clients with say 500 extensions and a high volume of calls from the operator stand point. As an example, say you have two operators in this situation. Do you install two phones with many expansion modules or do you use only 3CX softphone in switchboard mode? Also, what's the feedback from the operators on handling the calls?

Thanks,
Alexander

 

[Evolute IT]

The Webclient is better for this than buying a bunch of expension pads. It also gives more options.