Hello
When transferring a call using an attended transfer, the location of the hang-up button creates a problem.
For example: when person A wants to transfer a call to person B using an attended transfer, person B says he can't take the call and hangs up, the hang up button is at exactly the same location to hang up the call completely. So when person B hangs up and person A clicks the hang-up button as well (thinking he's hanging up on person B) the call is completely lost.
Does this problem affect other people or is there a solution?
I also think that it should not be possible to end an active call on hold.
Kind regards
Frederick
When transferring a call using an attended transfer, the location of the hang-up button creates a problem.
For example: when person A wants to transfer a call to person B using an attended transfer, person B says he can't take the call and hangs up, the hang up button is at exactly the same location to hang up the call completely. So when person B hangs up and person A clicks the hang-up button as well (thinking he's hanging up on person B) the call is completely lost.
Does this problem affect other people or is there a solution?
I also think that it should not be possible to end an active call on hold.
Kind regards
Frederick
