Hangup on voicemail or digital recep.

[robconley]

Running into a issue that I can seem to resolve for days.

I am sure once we roll this out that we will need to upgade to the paid version but need to show a true working demo first.

Everytime a digital recording, for example voice mail or a digital recpection, it just hangs up on the caller. This happens from all locations. We are using a mix of SNOM 360 phones, Grandstreem and the 3CX Voip phone,, all have the same effect. Dialing 999 for example will result in a hangup, fowarding to voice mail will hang up, fowarding to a digital recption will hang up, All other functions seem to be working.

3CX is installed on a new Windows 2008 R2 64bit Server in a datacenter located in NYC.

Below is an example of a 3cx voip phone calling 999

08:55:00.651 [CM503008]: Call(2): Call is terminated
08:54:58.250 Session 63 of leg C:2.1 is confirmed
08:54:57.919 [CM503007]: Call(2): Device joined: sip:[email protected]:40600;rinstance=49afb596ce8177a0
08:54:57.917 [CM503007]: Call(2): Device joined: sip:[email protected]:58192;rinstance=9a1d523d50e66dda
08:54:57.916 [MS210003] C:2.1:Answer provided. Connection(transcoding mode[unsecure]):69.90.156.18:7004(7005)
08:54:57.915 [MS210001] C:2.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40612(40613)
08:54:57.914 Remote SDP is set for legC:2.2
08:54:57.911 [CM505001]: Ext.999: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
08:54:57.911 [CM503002]: Call(2): Alerting sip:[email protected]:40600;rinstance=49afb596ce8177a0
08:54:57.772 [CM503025]: Call(2): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=49afb596ce8177a0]
08:54:57.771 [MS210002] C:2.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7006(7007)
08:54:57.736 [CM503004]: Call(2): Route 1: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=49afb596ce8177a0]
08:54:57.735 [CM503010]: Making route(s) to <sip:[email protected]:5060>
08:54:57.735 [MS210000] C:2.1:Offer received. RTP connection: 69.90.123.34:10006(10007)
08:54:57.734 Remote SDP is set for legC:2.1
08:54:57.734 [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.9530.0] PBX contact: [sip:[email protected]:5060]
08:54:57.729 [CM503001]: Call(2): Incoming call from Ext.101 to <sip:[email protected]:5060>
08:54:57.697 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 69.90.123.34:5080;branch=z9hG4bK-d8754z-c6058812c75cec69-1---d8754z-;rport=5080;received=69.90.123.36
Via: SIP/2.0/UDP 173.63.206.213:60036;branch=z9hG4bK-d8754z-tunneltid-1---d8754z-;rport
Via: SIP/2.0/UDP 127.0.0.1:58192;branch=z9hG4bK-d8754z-465be609793cb238-1---d8754z-;rport=58192
Max-Forwards: 68
Record-Route: <sip:[email protected]:5080;user=proxy;uri="173.63.206.213:60036">
Contact: <sip:[email protected]:58192;rinstance=9a1d523d50e66dda>
To: <sip:[email protected]:5060>
From: "3CXPhone"<sip:[email protected]:5060>;tag=8e39f77e
Call-ID: NzdkZTI0OGE1ZjQ1ZmVkODUyMjQzNzhhYjBlYzA0ZWQ.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO
Proxy-Authorization: Digest username="101",realm="3CXPhoneSystem",nonce="414d535c00f0e72130:02eeba93c11e3d8fcc304db02ef20150",uri="sip:[email protected]:5060",response="fc97ede7d0206232bff88fbe16a27aa5",algorithm=MD5
Supported: replaces
User-Agent: 3CXVoipPhone 4.0.9530.0
Content-Length: 0

08:54:26.027 [CM503008]: Call(1): Call is terminated
08:54:23.201 Session 53 of leg C:1.1 is confirmed
08:54:22.916 [CM503007]: Call(1): Device joined: sip:[email protected]:40600;rinstance=49afb596ce8177a0
08:54:22.914 [CM503007]: Call(1): Device joined: sip:[email protected]:58192;rinstance=9a1d523d50e66dda
08:54:22.912 [MS210003] C:1.1:Answer provided. Connection(transcoding mode[unsecure]):69.90.156.18:7000(7001)
08:54:22.911 [MS210001] C:1.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40610(40611)
08:54:22.910 Remote SDP is set for legC:1.2
08:54:22.907 [CM505001]: Ext.999: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
08:54:22.907 [CM503002]: Call(1): Alerting sip:[email protected]:40600;rinstance=49afb596ce8177a0
08:54:22.720 [CM503025]: Call(1): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=49afb596ce8177a0]
08:54:22.719 [MS210002] C:1.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7002(7003)
08:54:22.669 [CM503004]: Call(1): Route 1: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=49afb596ce8177a0]
08:54:22.669 [CM503010]: Making route(s) to <sip:[email protected]:5060>
08:54:22.668 [MS210000] C:1.1:Offer received. RTP connection: 69.90.123.34:10002(10003)
08:54:22.667 Remote SDP is set for legC:1.1
08:54:22.667 [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.9530.0] PBX contact: [sip:[email protected]:5060]
08:54:22.659 [CM503001]: Call(1): Incoming call from Ext.101 to <sip:[email protected]:5060>
08:54:22.500 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 69.90.123.34:5080;branch=z9hG4bK-d8754z-b50d87257d079d22-1---d8754z-;rport=5080;received=69.90.123.36
Via: SIP/2.0/UDP 173.63.206.213:60036;branch=z9hG4bK-d8754z-tunneltid-1---d8754z-;rport
Via: SIP/2.0/UDP 127.0.0.1:58192;branch=z9hG4bK-d8754z-f805c751e638946f-1---d8754z-;rport=58192
Max-Forwards: 68
Record-Route: <sip:[email protected]:5080;user=proxy;uri="173.63.206.213:60036">
Contact: <sip:[email protected]:58192;rinstance=9a1d523d50e66dda>
To: <sip:[email protected]:5060>
From: "3CXPhone"<sip:[email protected]:5060>;tag=814a5b7a
Call-ID: NThjZmU1Yjg5ZmRjMDQ5MDUyYmRkMWI3MjBkYjgxOTg.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO
Proxy-Authorization: Digest username="101",realm="3CXPhoneSystem",nonce="414d535c00f0e6fe96:68be242b056f03faac95da7de9227941",uri="sip:[email protected]:5060",response="274c5a003a5f32199b648eb85ae903d7",algorithm=MD5
Supported: replaces
User-Agent: 3CXVoipPhone 4.0.9530.0

 

[robconley]

Version is: 8.0.9532.46468

 

[robconley]

I will try to reinstall again, If not, well back to asterisk or trixbox...

 

[KerryG]

This is very odd behavior as obviously most people aren't having the problem. I believe the issue is Server 2008 R2 64bit. Have you tried it on something else like Windows XP Pro. My system I could install Server 2008 R2 64bit on is out on loan at the moment so I can't test it myself but I have seen a few other strange issues with that particular variant of the server OS.

 

[robconley]

A full uninstall and reinstall fixed the issue, only thing I have not done yet is the Skype gateway. Starting to wonder if that did it, we will find out.