Solved Has 3CX SMB fallen over?

[Oldmatephil]

Hi team,

I tried logging in to my 3CX SMB admin account and keep getting this error:

Internal server error occurred. Please contact administrator

I’ve tried resetting my password, but the same error comes up. Coincidentally, on all my iOS devices running 3CX, the app shows “ready for calls”, but the status icon is grey. I can’t see anyone else in my team, and my call log is empty. I can still call extensions if I dial them manually, and my SIP trunk appears to be working fine.

What's going on?

 

[Pierre_3CX]

Hello,
Thanks for the heads up, we are looking into this, seems specific to this host.
Will keep you posted

 

[ChrisC_3CX]

@Oldmatephil
Thank you for your patience.
We have identified and resolved the issue that was affecting the specific 3CX SMB Host. We are continuing to monitor the environment to ensure ongoing stability.

In the meantime we would appreciate it if you could verify that all is now in order. Thank you!

 

[Oldmatephil]

Hello,
Thanks for the heads up, we are looking into this, seems specific to this host.
Will keep you posted

Many thanks @pj3cx

 

[Oldmatephil]

@Oldmatephil
Thank you for your patience.
We have identified and resolved the issue that was affecting the specific 3CX SMB Host. We are continuing to monitor the environment to ensure ongoing stability.

In the meantime we would appreciate it if you could verify that all is now in order. Thank you!

Hey there @ChrisC_3CX

Many thanks for looking into this

The iOS app and SIP trunk are working again (yay), but my Debian‑based 3CX SBC still hasn’t come back up. I’ve rebooted it a couple of times and run all the apt‑get updates, but no luck so far.

Anything else I need to do from my end?

 

[Oldmatephil]

@ChrisC_3CX Looks like my SBC is back up too.

Many thanks folks!