Having issues with 2 of my PBX not being able to Send recovery Password emails after upgrading Lightsail Instance and upgrading to v20

[ITCBS]

Hello,

I updated a few of my PBX from v18 to v20 most went ok and upon the upgrade being done I did a password reset on the system owner account to login the new version 20

On 2 upgrades I cannot for the life of me get them to send the recovery email, I have tried to change system owners to 2 different passwords and did the upgrade again from ligtsail instance and then to v20 but it just will not send me the login details and I cannot complete the migration to the version 20

I know that on the other upgrades I had to once log in to make PBX work go into Networking and change the lightsail Gateway IP as it must have changed during the instance upgrade Once I set that to the new instance GW IP the PBX started working ok, I of course on these 2 last PBX cannot make that change as I cannot log in to the PBX as cant rest email password, so I am stuck in a loop

Can anyone help me with how to get out of this loop and get these 2 PBX up onto version 20 at the moment I have had to roll them back to v18 but this presents problems as the v18 only has the 2SC

Any help I would very much appreciate

Thanks, Adam

 

[SteveITS]

Is the email address in use on other extensions on that PBX? If so 3CX doesn’t sent the reset email.

Can you log in while using v18? There should be no need for a reset.

 

[ITCBS]

Hi Steve,

it is a unique email address for the system owner account, and at the moment on the version 18 I use the Username Admin and the Admin Password, i do not use the email address

I have done this on 2 others and it worked ok, just cant get these ones done

 

[GDInc]

Hi Steve,

it is a unique email address for the system owner account, and at the moment on the version 18 I use the Username Admin and the Admin Password, i do not use the email address

I have done this on 2 others and it worked ok, just cant get these ones done

Hello,

No trying to hijack your thread. But, did you have any license issues reverting from v20 to v18? My understanding was that once you upgrade to v20, you can't go back to v18 and restore a backup because it won't activate.

Did you uninstall v20 and reinstall v18? Or did you rollback a VM snapshot?

 

[ITCBS]

No I have 2 VM in lightsail 1 v18 and 1 v20 thank god, there is an issue the licence has been upgraded for v20 so when I am back in v18 its only got the 2 sim call limit, i created the version 20 out of a snaphot of the v18 and then upgrade that new Vm instance, hope this helps, problem I have is once i upgrade the new instance of thev18 to version 20 I have gone into do a password reset on the system owner acount as I have done on other, reset the password then I am a way on v20

 

[SteveITS]

Can you log in as the system owner extension on v18 though? You should test that before upgrading when the admin user no longer exists.