Having this error when creating support tickets

[Pierre Ventura]

3CX Support is only available for Commercial Subscriptions

Im not sure why we cant create a case, we still have 10 support tickets available.

Please help.

 

[Alphabetic]

Are you trying to create the ticket under your NFR or another key

 

[IrinaP_3CX]

3CX Support is only available for Commercial Subscriptions

@Pierre Ventura - this is correct. If you are trying to open a support ticket using your NFR license or free edition subscription, it would not be possible.

 

[GarethM]

I am having the same issue now, we are a gold partner, have always been able to log tickets in the past for our own 3CX instance.

Surely as a gold partner we should be able to log a ticket for our OWN 3cx instance - yes, its NFR enterprise license but we are a gold partner?

I have tried emailing my account manager (no response going on 2 days now), I tried calling 3CX support number and the IVR tells me to log a ticket via the support portal - which I cant

Why has this become so hard all of a sudden?

 

[Charles_3CX]

I am having the same issue now, we are a gold partner, have always been able to log tickets in the past for our own 3CX instance.

Surely as a gold partner we should be able to log a ticket for our OWN 3cx instance - yes, its NFR enterprise license but we are a gold partner?

I have tried emailing my account manager (no response going on 2 days now), I tried calling 3CX support number and the IVR tells me to log a ticket via the support portal - which I cant

Why has this become so hard all of a sudden?

Please note that It is not possible to open a support ticket with an NFR key. We only provide technical support for systems installed with commercial subscriptions.