Having trouble with attended transfer to a call queue

[TBWD]

We have a client that when using attended transfer to a queue, they cant here who picked up the call, V16 5 Enterprise,
Has anyone had the same issue, and if so how did you resolve.
Note:Upgrading to 6 tonight to see if any change,

 

[leejor]

They are not hearing the queue recording, or they are waiting until an agent picks up the call, and cannot hear them?

 

[TBWD]

Can not her the agent that picks up the call

 

[leejor]

Have you reviewed the 3CX Activity Log to see if there are any errors showing, once the agent answers? Perhaps a Codec mismatch or re-invite issue? I'm assuming that if the extension doing the transfer, calls the queue directly, they are able to hear the agent that answers. have you tried the scenario from other extensions to see if the same thing happens?

 

[TBWD]

Will look into that, Thanks