Headset Integration Issue on v18 Windows Desktop App

[Gilroy]

Hi Team,

Hope you guys are well.

We are currently running on 3CX Version 18 which is hosted on Amazon Lightsail and we're facing a headset integration issue wherein whenever we choose Yealink, it says "Yealink SDK did not respond in the expected time".



May I kindly know if there's a fix or someone facing the same issue?

Many thanks in advance!

 

[ChrisC_3CX]

Can you please let us know of the follow as to help us better understand the situation:

• Which Yealink headset are you using.
• Does using the 3CX Webclient instead work?
• Is this happening for more than one user/PC?
• Did it used to work? If yes, did something change?
• Did you happen to install any yealink software for the headset?