Help help!!!

[Gobovr]

Hello I have this system 3cx pro 4sc, I bought this business and they were using the system. I have no idea how to use it or what it is at the moment but today/tomorrow is the subscription expiry date. I know there is a free version of it and if I want to switch everything to free version do I have to wait for the license to be expired and it switches itself or is there another way!m? I have no idea how to setup all of these. I look at the backend it gives me heart attack, so any help would be great.

 

[Alphabetic]

Your license will drop to the free edition but you're going to lose Pro features.

https://www.3cx.com/ordering/pricing/features/

Have you taken ownership of the 3CX license? when you log in to the dashboard and look at license details, do you have access to the email it's associated with?

Where are you located?

 

[Gobovr]

Hello thank you for answering. I’m in Canada Vancouver and yes I have all the access and email. Is my phone going to still work after license drop to free version right away?
What would you recommend me to do? It’s $440 for another year and we are just a small business. I don’t even know if it’s American or Canadian dollar. Because if American it’s way more expensive

 

[SteveITS]

FWIW $440 isn't a combination on the US pricing list. On the Dashboard page does it say "Install Type: Hosted by 3CX"?

The behavior has changed over the years but I believe currently it will just stop working. In particular if using 3CX hosting then the VM is shut down. The renewal should indicate if that is the case also (there is a checkbox).

The SMB version listed at https://www.3cx.com/ordering/pricing/ exists but there's not a migration path to/from SMB so you'd need to set yourself up again. Also you need an approved (limited list) SIP trunk provider to use SMB.

 

[Alphabetic]

Actually, I think it will stop working.. I had a license expire recently and it went to a 0SC.

You're very time limited on what you can do and moving to SMB is going to be an undertaking and with your lack of knowledge here you're going to struggle alone.

You should just purchase the renewal for the year and give yourself some breathing room and contact a partner to help you move to SMB if thats where you want to be.

I think @ConceptsWeb and @Aws2p are canadian

 

[Evolute IT]

Actually, I think it will stop working.. I had a license expire recently and it went to a 0SC.

You're very time limited on what you can do and moving to SMB is going to be an undertaking and with your lack of knowledge here you're going to struggle alone.

You should just purchase the renewal for the year and give yourself some breathing room and contact a partner to help you move to SMB if thats where you want to be.

I think @ConceptsWeb and @Aws2p are canadian

@Aws2p is French. But we are Canadian!

 

[Gobovr]

I just renewed f.. it hhaha. I will study this and be ready for the next year. I dont even know what it does other than it answers phone, records and voice mail. It seems like there is a lot of functions.
Thank you all and I will bug you again in near future

 

[N_G]

I think our system might be overkill for you. I can see that you have a self hosted system so someone is hosting it for you and might or might not present you a bill for that. So best go and check exactly who set it up and what the deal is. we are happy to refund the $440 if it turns out the system is not the right one for you, that's CAD btw.

 

[Gobovr]

Oh, that’s very nice of you!



From what I know, we use Twilio for our phone number (there’s only one number now). I paid $10 in December, but I believe the previous owner had multiple numbers. Currently, we just have one phone number for the store.

I also pay Amazon $14, though I’m not exactly sure what it’s for—I assume it’s for AWS hosting. I’ve been watching videos about the system, but it still seems very complicated to me. Some videos mentioned that everything, including AWS, could be free for my use

I renewed my 3CX subscription because I didn’t want to lose my phone number or have my phone line stop working, but it turns out the renewal wasn’t necessary for keeping my number.

I have the free one now as well but I don’t know how to set it up or if I can set it up with the same phone number. I am watching videos and trying to learn but any help would be appreciated

Thank you

 

[N_G]

I think the free SMB would be fine for you and you can connect your Twilio trunk to it. The numbers are linked to your Twilio account. It will be some research to get to know the free SMB or you can work with a partner who will do it for you but of course you will have to pay him. The AWS is probably for the hosting of your own instance.

 

[Evolute IT]

@Gobovr If you need assistance or support, feel free to reach our. We do not force contracts or anything to get support from us.

We can assist you in the migration to Free, or help you make the best of your Pro dedicated license!