Help me prank the office clown

[ProudCanadian]

Afternoon everyone! I am hoping you can help me out, we are on the verge of rolling out 3CX company wide replacing an aging nortel system, and there is one person here that I want to setup with a... Special... phone.

I have a Patton 4112s that I was using to test faxing, that I am trying to use simply as an ATA with a phone I just purchased.

This phone:
https://www.amazon.ca/Cortelco-ITT-...=UTF8&qid=1524703379&sr=8-1&keywords=cortelco


The problem I have encountered though, although the phone seems to work the ringer isn't doing anything! I tested it on an actual phone line and it worked, so I am wondering if its just an undervoltage thing or something?

Is this something that can be fixed in the Patton settings? Can you think of any way to make this work?

 

[eddv123]

Hi Proud Canadian,

In the UK (where I am based) if we get under voltage issues then we normally use a ring capacitor adapter to overcome this: https://www.amazon.co.uk/Titan-LJ5109-EG-MICROFILTER-CAPACITOR/dp/B0040Y7AOG

However in your country you don't have to do this I dont think (as your devices use two wires, with the ringer bridged across tip to ring). If a call is taking place to the phone the ringing voltage is "doing it's job" on an incoming call so I doubt it would be this.

The only things I think you may want to try are:

Is this FXS device being auto-configured by 3CX ? if so it will be importing a country specific tone set. If you are doing it manually (which I doubt you are) perhaps import the toneset for your country.

Tone-set is normally documented by your Telco.

Just a side note as well - Rotary type phones do not use DTMF if dialing out does not work you may want to look at enabling under Ports / FXS / and enabling "pulse dialing".