HELP our License is only valid for v20 (which shouldn't be even BETA)

[adn77]

We introduced our new 3CX exactly one week ago.
Until go-live we had a 4chan license. During our tests we evaluated v20 (beginning of December) - in case it had relevant changes so our first time users.
We recovered the v18 snapshot in order to use that for go-live as v20 wasn't ready yet.

Just before go-live we upgraded to a 32chan enterprise license through our partner.
When we noticed that we would not be able to use that license with the v18 version that we planned on using for production, we asked our partner to change the license - which in turn they had been unable to do. Thus we were forced to go live with v20.

It's been a week now that we have been struggeling with the shortcomings of v20:
* no call forwarding to groups
* no multi-user editing
* strange call signalling on "End Call" forwarding - "This extension does not exist"?!

Today we tried forwarding holiday calls to an IVR which is not playing when not called directly (playing silence).

PLEASE GET IN TOUCH AND LET US SWITCH THE LICENSE TO a v18!!!
(PS: I have been unable to select the correct system below but was required to select one!)

To all others, Happy Holidays!

Alex

 

[Evolute IT]

Open a ticket to get them to downgrade the license key.

This is normal with 3CX. The key is locked to your version so they have to manually downgrade it to work again in v18.

 

[adn77]

That was my first thought. But apart from paid support, I didn't find any way to open such ticket

 

[Evolute IT]

That was my first thought. But apart from paid support, I didn't find any way to open such ticket

You need to have a partner to get them tcontact the support usually (I recommend getting one!)

But otherwise, I'm sure @JohnS_3CX or @Charles_3CX might be able to help.

Feel free to DM me if you want us to be the partner. We don't force anybody into anything lol

 

[Alphabetic]

My account manager advised they couldnt downgrade the license from v20 to 18.. That was an NFR key though.