Help with porting OUT phone number from 3CX

[lcapece]

I am in dire need of help. I signed up with an authorized 3CX partner. My business phone number was ported into 3CX nine months ago, but we have decided to leave 3CX.
The aforementioned 3CX partner is unresponsive to my request to give me the "Account PIN" and account number. Is there anything 3CX can do to help?

 

[SweetAction]

Who controls the SIP Trunk? 3CX is just the software PBX, your number is really with a SIP provider and that's where you need to get it out from.

 

[NicholasP_3CX]

If the partner who set up your 3CX system is unresponsive, maybe you could get another partner on board to assist you with the administration of the PBX.

Partners can be located at: https://www.3cx.com/ordering/find-reseller/

 

[lcapece]

The number in question is leaving 3cx, not looking for another.

 

[Saqqara]

You need to find out the Current provider of the sip number, and get the control panel details (iif it has one), along with any login info. For the sip trunk

when you have this info, you can port the number to another supplier

 

[N_G]

Your new provider should be able to port out the number without requiring anything from your current provider, just as long as you can proove it was your number 9 months ago.