Hidden Automated Reports

[Nick_BTI]

3CX Pro v18.0 U7 (B312)

I have a client that is receiving daily call queue reports that are automatically being generated by the PBX. The client is requesting I change the recipient email for these reports.

Typically, I'm able to edit these automated reports from the Reports menu. However, the admin account shows no saved automated reports to be run. I've also had users who have Management Console access log in, they are unable to see any entries as well.

Where would I need to go to edit these automated reports?

 

[Nick_BTI]

bump

 

[OlegR_3CX]

@Nick_BTI Hello there.
At first, you will need to make sure that the activation will work on this PBX, and if your build is .312 of Update 7, you will need to upgrade your PBX to the latest version. Once updated, let us know how it goes and if the issue is still there.


Thank you

 

[Nick_BTI]

@OlegR_3CX Thank you. The system performed an automatic update to v18 u8 b917. Since this update, the reports have stopped being generated. Resolved.