Hide Extensions for one User

[Username]

Hi
I would have one Extension wich could not see the other Extensions.
I mean, if i type the Number e.g. 525 it shows me the Name of this Extension. Is there a possibility to hide all other Extension for one.

Michael

 

[YiannisH_3CX]

Hello @Username

What you could do is create a group and add the extension to that group. Then make sure that your main group does not publish the presence to other groups. This will take care of presence however the extensions will still available through the phonebook of the PBX. You will need to exclude all extension from the directory be enabling the option "Do not show extension in 3CX company phonebook" under each extensions settings / Options.

 

[Username]

Hi YiannisH_3CX
that does not work. If i select " Do not show extension in 3CX company phonebook" i cant see the Extension in my Phonebook. But if i type a Number of a existing Extesion, i can see the Name anyway
Michael

 

[YiannisH_3CX]

That is probably because the client has not been re-provisioned and it still holds the phonebook entries from the last provisioning. Send a new welcome email and check if that resolves the issue.

 

[Username]

make sense.
But all other Users can't also use the Directory.
is there no solution for just one Extension?

 

[YiannisH_3CX]

Currently no as if you hide one extension it will be hidden for everyone. I would recommend posting this as a feature request to our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.