Hide outbound number from other internal agents

[SpaceCowboy]

Hi All,

Is it possible to hide the outbound caller IDs when making a call from other agents?

The company, requesting this, have strict privacy regulations around client numbers.

We have masked external caller IDs inbound, but want to know is it possible to mask the number internally when agents make a call outbound?

Thanks.

 

[TheodorosG_3CX]

Outbound reformatting will affect the number that is sent to the provider and cause issue to the called destination. I'm afraid this cannot be hide unless you disallow extensions to show presence to other group members.

 

[SpaceCowboy]

Thank you.

 

[TheodorosG_3CX]

You are welcome