Hide recordings

[greychain]

Client is using latest V18 Update 7 and clients, they would like to see call log and not show recordings. Is there a way to do this? I'm using the latest webclient for build 749 and that seems to allow me to do this in the admin console.

Also even though can download recording is disabled, the recordings still show and can be deleted.

 

[PanagiotisL_3CX]

@greychain

You can disable access to the recordings from the user settings in the Management Console > Phone provisioning tab.

 

[greychain]

Thanks for that I'm struggling to find that setting.

Do you mean this page?

 

[PanagiotisL_3CX]

@greychain

That is the correct page but you need to select the 3CX App from the 'Your phones' drop-down to see the option.

 

[greychain]

Does this setting apply to all phones?

 

[PanagiotisL_3CX]

Does this setting apply to all phones?

It applies to the extensions to which you enable the option.