We want to set up hipaa compliant call logging and recording for a client. We tried to set up Call Cabinet alongside our server host for a client but it was a huge mess and we could not figure out how to pass in certain fields of calls that the client wanted. We have since given up on Call Cabinet, and are looking into alternative solutions that we can offer. We considered VoiPTools for a time, but thought it seemed overly expensive when we are ignoring 90% of the functionality.
What are some reasonable options to set up 3CX with or without add-ons to meet this need? We're admittedly not too well-versed in compliance, and would appreciate any input or advice.
What are some reasonable options to set up 3CX with or without add-ons to meet this need? We're admittedly not too well-versed in compliance, and would appreciate any input or advice.
