Hold and Keypad in Browser / App Not Available

[RHopkinson]

Hi All,

I've seen a few posts about this, and all seem to indicate that, although the new 3CX client app doesn't allow a user to place a call on hold or use the keypad on their computer during an active call, this is supposedly available on the browser-based version of the client (as long as the 3CX app was not installed). I just tried this on a PC that does not have the 3CX client installed, and the options are still grayed out on an active call. We have a brand new deployment and the client is asking for this feature. How do we enable it?

Thanks,
Russ

 

[SweetAction]

It's going to be dependent on the phone itself and what features it supports as well as the client (the windows app I think only does CTI and the webclient does uaCSTA).
Polycom support vs Yealink support will be very different as an example.

 

[RHopkinson]

Thanks for the reply. Not sure why the physical phone (in this case a Snom D785) would matter, as the issue is with the webclient/app, but you're Advanced and I'm Intermediate, so I'll believe you.

We're seeing the issue with both the Windows app, as well as the webclient (on a Windows PC that never had the app installed), though. Any ideas?

 

[SweetAction]

Perhaps I misunderstood...
Are you saying that, when using the browser/DesktopApp, where the call is being made from there, you cannot put the call on hold?

OR
Are you saying that, when using the browser/DesktopApp, where the call is being made from a connected IP Phone and you are using the App to control the IP Phone, you cannot put the call on hold?

(I understood you to be asking the second)
In which case, as I understand it.. the physical phone needs to implement the needed controls to allow for the app to control it. Hence why the physical phone matters.

 

[RHopkinson]

When placing a call using the browser app, I cannot use the app to place the call on hold or bring up the dial pad.

However, when placing a call through the browser app, the Snom phone itself does light up and appear to have the call, so that may be the problem.

Any idea how to enable this functionality for this particular scenario?

 

[SweetAction]

Can you check what you are set to use with the "call using" button

Set it to Browser if using Browser.