Solved Hold Music Issues

[netservuk19]

Hi,
I am having issues with no Hold Music when putting calls on hold

I am running 3CX Enterprise 16.0.8.9
I am using VoiceFlex for my SIP Trunks

I am using call queues. When you ring the main number, the Trunk is directed to a Call Queue. The MOH works fine here
If you then answer the call and put the call on hold, there is just silence

If I ring the Call Queue extension and answer the call and then put it on hold, the MOH plays
Also if I ring an internal extension and the call is put on hold, the MOH plays

It seems to point to something wacky with the SIP Trunk. Is there any settings on the SIP trunk that could cause this?

Regards

Jim

 

[VasilisV_3CX]

Hi @netservuk19,

Are you using IP phones, the softphone, Windows App or Android App when you have this issue?

Can you provide more information? https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[Evolute IT]

Check if "Support Reinvite" is enabled on the trunk. If it is, disable it.

 

[SteveITS]

put the call on hold, there is just silence

Hold or Park? They are different settings. (Settings/Music on Hold, and Settings/Call Parking)

 

[netservuk19]

Thank you Frederick
I unticked the SIP ReInvite on the SIP Trunk and now the MOH works as expected

Regards

Jim

 

[VasilisV_3CX]

Great to hear that your problem has been resolved. Feel free to open a new thread if you require any further assistance.