Hold on Yealink acting like Authoritative Transfer

[gtaylorstc]

My system went from placing calls on hold using T27G and T29G phones to transferring calls that have been put on hold to the next intercom call. If the person is just put on hold it is not an issue, but if they are then calling someone to check to see if they want a call it transfers the held call. What setting did I change that induced this issue?

 

[eddv123]

Please confirm as there should be no way this should occur without a manual transfer of the call - are you saying it auto transfers after the call is made?

 

[YiannisH_3CX]

Hello @gtaylorstc

Can you describe the exact steps you are taking to place the call on hold and call a new extension?
Please note that if you press the Hold button and then press a BLF key of the target extension the call will be transferred to the target extension if the option "Select transfer method used (Blind or Attended) when you press a DSS key " is set to "Blind transfer".
If that is the case then you can either press the new call button before hitting the BLF key or set the mentioned option to "Attended/Consultative answer"

 

[gtaylorstc]

That is the answer. DSS key is set Blind.

 

[YiannisH_3CX]

That is the answer. DSS key is set Blind.

Try switching it to Attended/Consultative answer and let us know if that fixes the issue.